1. Scope
This Privacy Policy explains how 503A Direct (“503A Direct,” “we,” “us,” or “our”) handles personal information when you visit 503ADirect.com, submit a clinic rate-review or contact form, communicate with us, or otherwise use our business-development and clinic-onboarding services.
This Policy does not govern a pharmacy, medical practice, prescriber, or other independent third party. Those organizations maintain their own privacy notices and legal obligations.
2. Information We Collect
Information you provide
- Contact details: name, work email, telephone number, company or clinic name, and website.
- Clinic and commercial information: current all-in pharmacy rate, estimated monthly prescription volume, patient states served, service interests, current pharmacy challenges, and related operational requirements.
- Communications: messages, call notes, email correspondence, text-message preferences, and information provided during qualification.
- Documents: business rate sheets or invoices you choose to provide after removing patient information.
Information collected automatically
We and our service providers may automatically collect IP address, device and browser information, referring and exit pages, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, form interactions, and similar usage information.
Information from other sources
We may receive business contact information from referrals, pharmacy partners, public business websites, professional directories, advertising platforms, and other lawful sources.
3. No Patient or Clinical Data Through This Site
503A Direct is not a healthcare provider and this website is not designed to receive PHI. Do not include patient information in forms, emails, uploads, or messages. If you believe you submitted patient information by mistake, contact us promptly so we can take appropriate action.
4. How We Use Information
We may use information to:
- respond to your inquiry and conduct a confidential clinic rate review;
- evaluate pharmacy fit, licensing coverage, estimated volume, and operational requirements;
- coordinate introductions, proposals, and onboarding with an applicable pharmacy partner;
- create and maintain business contact records in our customer-relationship platform;
- communicate by email, telephone, or text in accordance with your selections and applicable law;
- operate, secure, troubleshoot, personalize, and improve our website and Services;
- measure advertising and website performance;
- prevent fraud, misuse, and security incidents; and
- comply with law, enforce agreements, and protect legal rights.
7. Email, Calls, and Text Messages
We use the contact details you provide to respond to your request. You can opt out of marketing emails using the unsubscribe link, where provided. For text messages, reply STOP to opt out or HELP for assistance. Opting out of marketing does not prevent operational communications directly related to a pending request or business relationship when permitted by law.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including qualification, relationship management, dispute resolution, security, legal compliance, and enforcement. Retention periods vary based on the type of information, our relationship, applicable law, and legitimate operational needs.
9. Your Privacy Choices
Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information; receive information about how it is used or disclosed; opt out of certain sales, sharing, or targeted advertising; limit certain uses of sensitive information; and appeal a decision regarding a request.
Submit a request to [email protected]. Include “Privacy Request” in the subject line and describe the request. We may need to verify your identity and authority. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.
10. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act, as amended (“CCPA”), if the law applies to our processing. The categories below describe personal information we may have collected, used, or disclosed for business purposes during the preceding 12 months.
| Category | Examples | Business purposes |
|---|---|---|
| Identifiers | Name, email, phone, IP address | Responding, qualification, security, communications |
| Commercial information | Clinic pricing, service interests, volume | Rate review, fit analysis, onboarding |
| Internet activity | Pages viewed, browser and device data | Operations, analytics, security, marketing |
| Professional information | Clinic, title, business website | Verification, qualification, relationship management |
| Inferences | Likely service needs or pharmacy fit | Qualification and relevant communications |
We may disclose these categories to service providers, pharmacy partners, advisers, authorities, and transaction participants as described above. We do not knowingly collect or sell personal information from children under 16. To exercise a California privacy right, email us at the address below.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No transmission or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for using secure methods and removing patient or other sensitive information before sending documents.
12. Children’s Privacy
The Services are business-to-business and not directed to children under 18. We do not knowingly collect personal information from children through this website.
13. Changes to This Policy
We may update this Policy to reflect changes in our practices, technology, Services, or legal requirements. The effective date above indicates the latest revision. Material changes will be posted on this page or otherwise communicated where required.
14. Contact Us
Questions or privacy requests may be sent to [email protected].